Cancellation

How do I return an item purchased on Pride's Walk?

Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.

TIP:

For additional instructions check your email/SMS. We send you important updates from time-to-time.

Login to Pride's Walk, place a return request:

  1. Create a Return Request
    • Go to 'My Orders'
    • Click 'Return' to open the Return Request form
    • Select 'Replacement' or 'Refund'
  2. 'Item to be Returned' is picked up

    The item you wish to return will be picked up from your doorstep.

  3. Replacement/Refund Initiated

    Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued. If order returned from customer end, then customer will get return of 10% of the order and if order returned from company end, then customer will get return of 100% of the order.

  4. cancellation will only be accepted till 48 hours of the order time.

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

  • Returns including all replacements/pickups are done free of cost.
  • In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your bank account within 15 working days.
  • We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
  • In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
  • In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
  • Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

 

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